At Xchanging we have established dedicated industry based teams who are focused on professional and timely management of your workers’ compensation claims. Our employees are committed to providing a service that ensures your injured workers have access to the best possible medical and injury management services, and that the right resources are allocated to your claims at the right time.

Working in Partnership

Our partnership approach centres on regular communication and collaboration with all parties. As part of our continuing commitment to better service, our case loads are kept at low levels to enable the proactive management of claims..

Providing quality care

We focus on clear communication with all parties and effective management of the issues that impact claim costs. Our aim is always to find the ideal balance between a fair and effective claim resolution, and the successful return of injured workers to the workplace.

Our claims teams:

• meet with injured workers and employers face-to-face
• involve all parties in development of return to work plans
• conduct formal reviews of all high risk claims
• conduct claim estimate reviews at regular intervals
• work closely with providers to improve treatment outcomes.